tony an

Review of Empire Today, LLC

If I could rate 0, I would. This is in regards to ...

If I could rate 0, I would. This is in regards to carpet. June 7th, 2018 was my install date. Alan Garcia, Alexandra and arjelio showed up around 10 am. They worked till about 6pm. I have a master bedroom connecting to a loft and stairs down to the first floor. The second bedroom was not going to be done. They made the seam outside the door so you can see the spare bedroom carpet from the loft side, they didn't put in the metal transition piece in Hall way bathroom that goes to laminate flooring, so the carpet just flaps over into the bathroom. I can pull it up with 2 fingers. They made a horrible patch in my master bedroom and used about 10 pieces of scrap carpet on the stairs so as your walking up you can see Staples inbedded on the risers
As you walk. They forgot to cut out a hole for one floor vent and floor outlet in the loft area. I had an inspector come out from empire on the 19th and he seemed to be disappointed in the quality of the labor, he came on the 19th of June. I waited patiently for a week and called customer service and they made a ticket and I still didn't hear back, so I called today July 9th and they gave me another ticket number. To see more I will be posting a video on YouTube called Don't use empire carpet in your home if I don't have this resolved by the 18th of July. This video and proof will be online to be viewed for anyone thinking of using empire for carpet.