Rigid company policy

I joined SwimGym 2 years ago at the end of 2021. I found it helpful initially, however soon lost interest in using the website. Unfortunately I did not cancel the auto renew on my settings and missed the payment going through on my bank account at end of 2022. Despite nil usage in 2023 I discovered my oversight when my account again auto renewed at end of 2023. SwimGym would not budge on their renewal policy and provide any refund. To me this was not indicative of a company confident in its product and reasonable regarding customer relations.