i have issue with customer care, and i don't know...

i have issue with customer care, and i don't know how to let higher management hear my voice. its been sad and i am super annoyed at this time. please if anyone can help me. my product is not received and its says its been delivered to my mailing address but on the UPS sites it Clearly mention( product is on clearance progress. its been 14days plus, please advice how to contact manger or investigation team. Its wrong commented and none of the customer care have update my voice on their history note.
i am very very upset.
hellp!!!!!!