It s with deep and utter dismay in the level of cu...

It s with deep and utter dismay in the level of customer services provided to me by your staples location 5407 Wilshire Blvd, Los Angeles, CA 90036 on October 27th, ,2019 at approximately 2:30 to 3pm that I ve contacted you today. During my visit to your store I brought some copies at your copy center. The self service copy machines were down at the time so each customer had to be assisted by staff.

I was assisted by a total of two associates and one person in management. Each person I spoke with sent me to another individual as if each attendant didn t have time to complete my order. Once received my order was incorrect and missing documents. Instead of full blown up pictures I received a 7x4 photos that barely takes about a quarter of the paper. I spoke with associates again assuring that this isn t my entire order and dimensions are off I was met by distasteful remarks by management. With so many copies the courtesy of allowing me to see at least one document was not granted when I requested also! Also Regarding the quality of my pictures and the blatant lie that the picture can t be blown up. These same pictures I ve blown up on numerous occasions with no issue! In attempting to convey my statement i was met with laughter by your employees. Told I can come back in an hour for an express pick up. Which I didn t have time for. I m a licensed medical professional I needed these documents for a job presentation. For obvious reasons I didn t have them by my deadline.

The ball was obviously dropped here I m completely floored by the disposition of everyone at the print center. I ve never received this level of nastiness in my previous visits, I feel discriminated against as a African American woman. Subjected to laughing, staring, whispering, unsolicited comments, horrible attitudes all the while I m paying to get treated this way?

Oh no!!! In order to have great customer service there needs to be an affinity for diversity and inclusion of all individuals no matter race,sex,religion,age, ethnicity! Maybe your employees would benefit greatly from cultural diversity and inclusion training.

Best Regards,
Mariah