David Debs

Review of Hilton Columbia

This is a beautiful hotel located in the heart of ...

This is a beautiful hotel located in the heart of a great area of Columbia, SC. I would have rated it excellent if it were not for a recent experience.

All was well with my stay until about 9:30 AM the day of my departure. I had gone down to my car to drop off some items and then went to breakfast. When I returned to my room for a call I needed to make for work housekeeping was already cleaning my room. I expressed the need to make a call in my room housekeeping simply said "sorry" and continued cleaning my room. The intent was clear. I was not getting access to my room.

This was approximately 90 minutes before checkout at 11:00 AM! I brought this to the attention of Hilton and was told I would receive 20,000 Hilton Honor Points. I appreciate the gesture but really could have benefited from having access to my room through the time I paid.