I am very disappointed in this company and Andre i...

I am very disappointed in this company and Andre in customer service lack of customer service skills. I requested a thermostat with no smart features or WI do capability due to harassment and stalking through the last thermostat which had a nexus app to control my smartphone and my ex threatened me and has been using it with the bridged network to mess with my so do network. My phone started acting funny immediately after the tech installed it a week ago and I gave them an oppertunity to make it right rather than stop payment on my check for $289 and it was agreed I would get a full refund into my account by Monday November 9th I just received $250 and am absolutely down to my last $20 for food so I was shocked and appalled that it only was the $250. I what to take more time out of my day to wait for a technician to take their device that was not what I asked for and put me in harm's way and screwed up my cell phone and gave my location away to the very person stalking me with the American standard media zwave bridged network the HELL out of my house and have incurred more damages yet they charged me for installation and didn't give me all my money back as agreed by Daniel Burgess and Andre in customer relations whom has no bedside manner and needa some training on how to properly handle these issues. I am so angry and can get no one on the phone to help with my issue to reslove it today. They obviously don't care about the safety of their customers and I shouldn't be out now time money a cell phone and personal safety but I am and I cannot believe the lack of courtesy and professionalism. I would rethink using their service as they put me in danger and charged me for it!!!!!