Carey Miller

Review of Griffin Ford

I tried using the service department to take advan...

I tried using the service department to take advantage of my expensive warrranty we purchased through our salesman and a possible oil change and tire repair. I went into the service office and stood in front of the room, that had 3 guys sitting at their desks, without being acknowledged for about 5 min. Simeone could have looked up and said they would be right with me considering they had no people in front of them. I assume it was the service manager (who was having a personal conversation with a co-worker) that finally said he would help me soon if nobody else freed up. After waiting longer, a guy who had his lunch in his hand came through the door and said he could help. As I was starting to tell him what I was there for he rudely interrupted asking my name, then wanted to know why I was there. He took pictures of my car for my warranty, could get them loaded to his computer to submit my claim. He didn't bother to ask anyone else to take pictures with their phone so it never got done. He said I could do it at home, when I called the day before they told me to come in. What a waste of my time! It's great to sell me the warranty, when I want to use it they treat you like your a huge inconvenience! Aweful customer service! SO simple, just say hello we will be right with you and don't lead in to me that I am using your lunch time! We never even got to the other services I was asking about, so I left and went two doors down to Midas and gave them my business! Much friendly group of guys at Midas!