On the tail end of a trip to the Ritz Carlton in t...

On the tail end of a trip to the Ritz Carlton in the caymens we stayed at the Ritz Carlton Toronto because we had a late flight. Upon arrival the employees were cordial but in comparison to what we had just left it felt very cool. We had just gotten off a plane and we were dressed comfortably and I felt we were judged on that. On a positive note the manager had emailed my husband prior to our check in to ask if we were celebrating anything. She missed his response and called up the next morning apologizing and offering to cover breakfast for us. We probably won't choose to stay at the Ritz Carlton Toronto again, not because it was an awful hotel but because after staying at other locations we felt this location paled in comparison. We much prefer the Downton delta in Toronto.