Sean Denning

Review of Renewal by andersen

We purchased a home in 2001. In 2015 we noticed th...

We purchased a home in 2001. In 2015 we noticed the vinyl clad on the outside of the windows is cracking. Anderson windows did a patch repair. now 5 years later the same thing is happening. I called Anderson Windows customer service and they did not help in any way just stating that this is not covered for any warranty. After researching we found that this is a common failure in their windows. They have stopped producing the patch they used 5 years ago. We have to pay to have our windows repaired. This is a known problem and they are ignoring it. This is not how you treat customers that invest in homes. I will never use another Anderson product as they do not stand behind them. Built in the North and fail in the North.

After 2 calls and a submitted request to have Andersen help pay for the repairs of a KNOWN issue, they denied the simple request. We personally had to pay for a issue that Andersen and the repair company admits. I will NEVER use another Andersen window or door. No Dedication-to the customer.