We stayed 7 nights.

We stayed 7 nights.

When we first entered our room we noticed a musty smell straight away. This smell remained in the room all throughout our stay. The aircon was very noisy. We are not sure why they don't have fans as well. Would be much better in the evenings. The room was nice but outdated.

The breakfast staff were not very attentive. They looked very unhappy. The chefs could not give one smile to anyone. It feels like it is not a nice workplace for them and it is showing on their faces and performance. However, on our last day a young man by the name of Im was so lovely and very happy to serve me my tea. It was lovely to meet him.
The butter also needs to be stored in some ice! By the time you get to spread it on the bread it is so runny. I ended up using way more because of this, issue. It makes it not very cost effective really and could be fixed so easily.
The jams provided were not to everyone's taste. On the first two days there was strawberry and blueberry jam. All the other days it was peanut butter, nutella, peach jam and some other disgusting looking stuff.

The front reception staff, the gardeners, the shuttle bus drivers and the security staff were all very nice and pleasant.

The rooms cleanliness - when we first arrived there was a hair in the bathtub and a cotton bud on the floor. We decided to leave it there to see how long it stayed with us. It remained the whole time. I cleaned the bathtub before using it. Looking back, we should have complained but we just wanted to get settled and not have to change rooms or use energy on complaining. We were tired.

The fridge door seal was mouldy and should be replaced. I have got photos to show this. The toilet was not cleaned daily, nor was the floor.
Shuttle into Patong - only fits 10 people and only runs 4 times a day. For the size of the resort and the distance to Patong, there needs to be more runs made. It is difficuly to get on as the bookings fill up pretty quickly.

Many, many steps to climb throughout the resort. Yes, it is definitely a cliff resort and I felt it was not very friendly for the disabled, which is a shame.
The gardens are amazing! Absolutely beautiful and very well kept.
Japanese restaurant is great!
Sea Salt restaurant across the road is fantastic.
Great towels in the rooms.
Not very nice shampoo and conditioner. It dried out my hair pretty bad.
Very poor internet service. VERY VERY POOR!
Overall this resort looks lovely from the outside. Everything looks pretty. It is when you delve in a bit deeper you see some flaws that could be easily changed with good management. It needs an overhaul on the staff training and the servicing of rooms. It is such a shame because it really could be a very awesome place to stay.
The pools are beautiful but they close to early. Other resorts we have stayed at, the pools closed at 10pm. Diamond cliff was closed at 7 or 8pm. It is way to early for the Phuket hot weather.
Would we stay here again? Hmmmm..... no I dont think so. All my complaints could be easily fixed but for us the stairs to get anywhere were to much. We can do long walks but the stairs were killing us. Again, it is Diamond Cliff so of course there are stairs though! They are just not for us.