Lance Pruitt

Review of Autonation Toyota Thornton Roa...

My service member had an emergency and had to leav...

My service member had an emergency and had to leave but I was not contacted. I tried all day to reach someone at the service department. I had a 0930 appointment and finally at 1830 my service guy, who had the emergency, called me from home to tell me what happened. They closed at 1900 but I was able to make it. They didn t change the sticker in the car so I hope they actually did the oil change. Emergencies happen but management should ensure there are ways to reach someone in the service department by a general number.