Good morning, your behavior was not absolutely cor...

Good morning, your behavior was not absolutely correct, on November 12th I requested a new policy starting from 24.00, I sent a copy of the booklet as per your request and I awaited payment provisions.
not having received any feedback today 13 November of my initiative I entered my private area being already your customer with 3 other policies and despite the presence of the estimate I could not make the payment, after a further call the employee told me that there was a not well specified incongruity.

I wonder if and when you would deign to communicate the presence of this incongruity considering the fact that as reported in the policy the policy was active from 12 November 2018 instead now I am in trouble because the policy will start from midnight today and I instead I need it from 15 hours always today.

I would also like to point out the lack of professionalism of operators in the management of a new practice, it is obvious that for the future I will look for other insurance agencies where I hope to find more attention to customer needs
The Roberto Sword