Erwan Desvignes

Review of Euro assurance

Euroassurance has amazing practices even dishonest...

Euroassurance has amazing practices even dishonest, I let you judge. Following the validation in February 2018 of the cancellation of a claim and of the request granted for a readjustment of the premium and the coefficient, I am calling in June to relaunch because the downward revision of insurance premiums still not done. It becomes effective in July and when I call back in July to ask for regularization of incorrect premiums from February to July, I suddenly announced that they can not intervene and that it is not retroactive. The speeches of the different advisers are different when it is commercial services or disaster, the period of 5 months to recalculate a premium seems normal, and with that they repeat non stop that customer satisfaction is essential for them ... I am yet a long-time customer - the rates are ok but as soon as there is a problem, it derails, I intend to terminate soon