The hotel is awesome but the reception staff need ...

The hotel is awesome but the reception staff need to be more friendly. I had been there in this week . I had booked a room . Since I was coming an hour early I called to find out if a early check in was possible. The receptionist did say yes and she also confirmed that my room was ready . But when i went there they refused. Not only did they refuse they kept asking me for proof of the call , all I could show is my mobile call history. They later did give a room but there was no smile or even a small 'sorry for the inconvenience'. Attitude 2/5 but hotel 5/5