So frustrated with our experience. Booked a Europe...

So frustrated with our experience. Booked a Europe vacation and waswtold to purchase a throw-away phone so we could call from Europe with 24 hours of arrival (required or room would be unreserved) After lots of stress finding a phone, no one answered again and again. Called corporate and was told it was more of a guideline than required. Promised at purchase they bend over backwards to meet requests including trading condos. Only taken two vacations in five years because inventory is never available. In just the last two weeks- Agent told me their website is completely inaccurate and admits it lists locations they can't send people. Received a letter saying they are updating technology, and asked me to schedule a meeting to learn about it with the promise of receiving a Kindle Fire. Called to schedule and they reacinded the invitation upon finding out I am now divorced. They REFUSED multiple times to schedule a meeting with me. Emailed to ask an agent a question about bedroom numbers and she immediately reserved the vacation for me under the wrong name.

I feel like I was scammed in my initial meeting with them. It is so frustrating and I wish we had never purchased it. I travel with out them cheaper and with less stress to locations I actually like.