JP

Review of The SPA Day Retreat

Very disappointed with their customer service and ...

Very disappointed with their customer service and work. I had Ombre done a week ago. Not only they booked me with a different Stylist I specifically made an appointment with after reading all the reviews, the front staff was not helpful at all. I went ahead anyway after driving over 40 min, the Stylist they've booked me was very nice and her cut is good. I am not sure if there's been miscommunication (showed a picture that I wanted).. but, my hair color does not look like I had Ombre done at all. Instead, it looks like I have bunch of grey highlights. I gave a week to settle, and it still looks the same and not sure if I can fix it as my hair has been bleached. I called three times and left messages to the front staff to have Manager to call back and haven't heard anything back.

I was very looking forward to getting my hair done at The Spa as they advertise themselves as a high end spa and the experience was completed disappointing. I keep telling myself it looks alright but, I keep hearing comments whether I got highlights done. It makes me sad :( Spent about $250 and wasn't worth it. Will not go back and will not be recommending.