Kimball Midwest sent our company a drill set that ...

Kimball Midwest sent our company a drill set that we did not order. Our receptionist unknowingly signed for the package. Days later we received the invoice. Thankfully the drill was never used and we were available to call Kimball and request a return label but time was taken out of our schedule to do so and get the package returned. Our company is small enough to catch the mistake but a larger company might not be.