Sarah Myers

Review of Doubletree Hotel Spokane City ...

Normally I don t write reviews at places I haven t...

Normally I don t write reviews at places I haven t stayed but staying at this hotel has come to damn near impossible. I was hoping to get the problem resolved before I wrote a review but it s been 3 months and still nothing.

My now husband and I booked a room for Friday and Saturday nights back in August for our wedding night. Our friend was going to stay the night Friday night so she had a place in town to sleep. My new husband and I would stay Saturday night after our wedding. She ended up staying somewhere else, so my husband went in person to cancel the Friday night stay as no one would be checking in but we ll check in Saturday night. He even ordered a bottle of champagne and chocolate covered strawberries to celebrate our new MARRIAGE.

So, we get married in cda. Have a great time. Show up to the Hilton in downtown Spokane, still in our tux and wedding gown, only for them to tell us since we didn t check in on Friday our whole reservation got cancelled and they were completely booked on rooms and couldn t get us in any room. Our wedding night and celebrating as a new married couple was completely ruined.

The girl at the front looked like she felt extremely bad, almost about to cry. She was super sweet and offered us their warm delicious cookies (I ll give the necessary 1 star to their cookies).

I emailed Hilton services and got to deal with Danae, director of front office services around August 16 (we were married August 12). She said I would get a certificate for a complimentary suite to make up for the cancellation and free breakfast as well as our points refunded for the stay. That sounded fair to me. I gave her my address for the certificate. I emailed again August 28 because I still had not received anything. She said it might take a few weeks to receive it and offered to book something through her now. My husbands and my schedules are very opposite, our wedding day and the day after we re the only days we had off together. So trying to book this again was difficult working around our schedules. After a lot of scheduling issues I just decided to wait until the holiday break (I m a full time student in the nursing program).

Realizing the time that he passed, I emailed Danae again September 13 because I STILL had not received the gift certificate. She said she d been out of the office and would look into it when she got back. Emailed again September 21st as I had not heard anything back from her or received the certificate. At this point I was getting irritated with this situation. I did finally receive the certificate.

Fast forward to October 26, I emailed Danae about making a reservation for December. No reply. Emailed again October 30. No reply. Called her direct line and left a message I think October 31. No reply.

I emailed again and CC d my husband to deal with this as I said I m a full time student and working and have better things to deal with. She FINALLY emails me back stating she did not receive my previous emails. I thought it was weird that she received that one but not the previous two and also wondered why she didn t return my call. After dealing with this for 3 MONTHS it s no surprise that our room got cancelled. This issue has still not been resolved and at this point I don t think it will. I will never recommend this place to anyone. And I ve never even stayed here.

Thank you double tree, for ruining our wedding night, and our celebration our new married life together.

Edit: I m surprised to hear they have availability on the days we requested. I will update my review once we stay, about the hotel itself instead of just guest services.