Amber Marie Kintz

Review of Patriot Inn & Suites

Don't stay here. Check-in ends at 7 pm (the curren...

Don't stay here. Check-in ends at 7 pm (the current time is due to COVID, I think it's 9 pm normally). We've stayed here 3 times. The first time was ok, but the last 2 haven't been great. We've had issues with the kitchenware not being clean and having chips/nicks. The coffee tastes like dishwater. Our shower had no shelf on our last visit, and the lip from the shower floor to the bathroom floor was almost non-existent, so water got all over the floor when we took showers. Finally, the manager told me that she would issue a refund for our stay. I don't know if she did the math wrong or what, but she said she would refund 25% of our $273.32 total to make our total $165.17. This is incorrect, but since she promised us a refund of $108.15, I felt that she should deliver. Unfortunately, when the hotel didn't issue the refund, Expedia was only willing to authorize the 25% refund of $68.33. I emailed her asking for her to refund the proper amount, but I never heard back from her, which caused me to contact Expedia a second time today. Expedia issued the 25% refund and gave me a $50 voucher. I LOVE going to Williamsburg/Jamestown/Yorktown. I've had amazing service at many of the hotels, restaurants, and shops there. I would not stay in this hotel again even if my stay were free.