Scarlett Mansfield

Review of Holiday Inn Express Bali Kuta ...

Honestly, the staff at this hotel are incredible! ...

Honestly, the staff at this hotel are incredible! I left my purse in a taxi as we pulled up to the hotel - we didn't even enter the front gate, just pulled up next to it, and I accidentally left it on the back seat and thought it was gone forever as I had no idea who the driver was or what company. Turns out security at the gate had already written the number plate of the car down despite it not going inside the compound! The staff at the lobby then continuously rung the taxi company until someone answered. A few hours later I got a call from the lobby to tell me they'd tracked it down and got it at the front desk! Couldn't have helped more. Really attentive, friendly, and went above and beyond to help.

Hotel is nice too - good pool, nice location, comfy beds etc :). 5 out of 5! Thanks again.