Every time I bring my daughter here to ride it is ...

Every time I bring my daughter here to ride it is chaos and nobody knows what is going on. She is in the PEP program yet when we show up the employees there are not sure which class she should be in - whether it is PEP troop or PEP program (with the ponies) who the instructor is, if there are enough volunteers, what horses to use etc. I understand this at the first class but not each time. She does not even get onto a horse 20 minutes into the class (because the instructors are arguing about what is going on and the kids are standing there confused) and it is a one hour class. If my daughter did not love riding I would stop coming here but she is only 7 and not old enough for other nearby stables. I will stick it out as long as possible. I would have voiced my concerns to someone at the office but I can never find anyone.