I paid for my parents to have afternoon tea here t...

I paid for my parents to have afternoon tea here today and sadly this time, it was very disappointing. Poor service, the bread was dry on the sandwiches and the cakes were of poor quality and the scones appeared to have been microwaved. This was brought up with a member of staff who apologised and said it will be better next time...!
My parents really look forward to afternoon tea here and go quite regularly but today's experience wasn't good and I very much doubt given the response they will return.