Policy states that insurance pays x amount for y s...

Policy states that insurance pays x amount for y services, but they don't & so the entire bill is left for the patient to pay for-unacceptable! They somehow control when prescriptions, even normal maintenance meds, can be refilled, which leads to not having medication until they allow it- unacceptable! Case managers for severe cases are completely useless and don't even put forth effort-inexcusable! Their left hand doesn't know what their right hand is doing. BCBS has acted more like a barrier to healthcare and it is shameful! I can't believe how bad it truly is!