Sean Williams Review of The Villa Bistro
First time dining here. The food itself was decent...
First time dining here. The food itself was decent, however the service was the worst we had ever experienced. We were a party of 4, arrived for our dinner reservation at 8pm and the restaurant was empty other than another occupied table. There was one waitress who seemed more occupied with conversing with her boyfriend/friend/brother whoever the guy set up at the bar all night with the laptop was. She was not busy at all. Below is the occurrence of events in the order that they occurred.
One of the people in our party finished their entire glass of water before we ordered our appetizer. The glass was not refilled and we had to ask for more water when the main course arrived. The empty glass sat in the edge of the table through the appetizer course.
We ordered the spinach dip as an appetizer, when being placed on the table several chips spilled over onto the table. When we asked for side plates only 3 arrived for the 4 of use. She said we only have 3 clean plates
When we ordered a bottle of wine the bottle arrived with the cork already out along with 2 cloudy glasses, it was then dropped on the table for us to pour ourselves.
When we finished our meal and wanted the leftovers boxed up, instead of bringing the plates to the back she brought us boxes to pick up ourselves. At this point we didn t expect much from the service so no surprise here.
When dropping off the boxes she mentioned we still have the cork for your wine if you want to pack it up to go implying that we should be finishing up and leaving. We ended up finishing the wine by the end of the stay....
When she finally came to remove the dirty dishes she asked how would you like the bill split? assuming we are ready for the bill, want it split and didn t even offer dessert. We requested a dessert menu, she began listing off the 2 options she had available and we took one of each. At this point it was shortly after 9pm and Google stayed that they close at 10pm, there were maybe 4 other customers in the restaurant.
While still obviously eating the dessert she came over to ask if we re all done with the dessert, this was an awkward moment. When she came back a bit later to pick up the finished dessert plates she had to scoot behind our seats to turn off the OPEN sign locate on the window beside us.
Overall the experience was terrible but the food was decent. I neglected to mention that the bathroom is down a hallway as this restaurant is connected to a hotel and requires a code to enter. The bathroom is not in a presentable condition. Needless to say we will not be returning to this restaurant again.
Comments: