Currently here on my first night 10/29-10/30. I ga...

Currently here on my first night 10/29-10/30. I gave it two stars for the receptionist at check in earlier - he s friendly and helpful.

But for the hotel/apartment and the current receptionist now (@2:44AM) is not helpful at all - I m giving them ONE STAR. I called to let him know that our air conditioner might be broken, we ve been trying to get comfortable for the last few hours but it seems like it s a heater instead of giving us cool air. I woke up sweating even without the comforter. The receptionist suggested that it might be on heater mode and instructed me to turn the controller/dial to 0 since it s currently at 3 . We tried and the A/C just turned off. There s another dial that has temperature control - which we tried to keep as low as possible - 5 degrees Celsius but the air conditioner would stop working/making the blowing air noise if it s less than 25 degrees Celsius. I called him back and his story is different - he said it s cold in Rome right now and they only have heaters and that the temperatures in the room are centrally controlled . I told him my friend is in another room and he has his own A/C unit which can be controlled easily. The receptionist remains to deny that - he said, ALL room temperature are centrally controlled. He suggested to open the balcony door which I told him we already did but it wouldn t work out because flies got in the room. I asked for a fan which he answered that they don t have any. I asked if we could be moved to another room (I still believe our A/C unit or thermostat is just broken) which he answered there s no available room right now and that we will just to have to wait in the morning for a fan. Which I answered - How our we gonna sleep if it s so uncomfortably hot in here?? . I ve stayed in a lot of hotels and usually they go above and beyond to make the guest happy. This situation right now is ridiculous. We paid this place so we have a comfortable place to sleep at night but they don t seem to care if you re comfortable or not.