Arrived to the hotel from the main airport at 6am....

Arrived to the hotel from the main airport at 6am. Told them a month in advance that I'll be arriving early and will need an early check-in. The guy at the front desk told us there are no rooms available until 11am... So now we have to walk around the city for 5 hours after an 8 hour (sleepless) flight. When we got back to the hotel at 11, it took another hour for them to clean the room and "inspect" it. When we finally got the room key, surprise surprise, it didn't work. Now we had to go back to reception for them to give us a new one. Yes, I was in a bad mood but they didn't try to make the situation any better. Will not return.