I had the WORST experience with this center on my ...

I had the WORST experience with this center on my last trip there.
Planned a trip and booked it.
Dive got cancelled, nothing wrong with that. But they knew we were driving from Tulum and they didn't even make an effort of trying to contact us in the morning. Neither we're they very interested in coming up with an alternative plan for us this day.
Bad communication and not very forthcoming.