Paul Pryde

Review of The Ford Store San Leandro Lin...

Appallingly bad service. I've taken my Ford Escap...

Appallingly bad service. I've taken my Ford Escape here a few times and come away each time dismayed by the level of incompetence and Inattention.Most recently, they asked me to wait a week for an appointment to repair or replace a defective part. One would think that, during that 7-day period, the service department would arrange to obtain the needed part. NOPE. I had to leave my car for 2 days simply because they simply failed to do something so simple--make sure to have the part needed. In my experience, this is typical. More incredible, it took me an hour on the phone to get a status report on the repairs. I've had several vehicles over many years, San Leandro Ford is BY FAR, the worst dealership I've ever dealt with.