B Mac

Review of DotHouse Health

Normally, I think the DotHOuse is pretty cool and ...

Normally, I think the DotHOuse is pretty cool and would give it 4 out of 5 stars. minus one for poorly trained customer service people but other than that, a decent clinic.

This review is mainly in regard to one particularly unpleasant person in the eye clinic. I get my glasses at the eye clinic. I find the majority of the people that work there to be pleasant, competent workers. However, the woman in charge acts like it is she who is paying for them and has better things to do with her time. She is very curt and disrespectful to a lot of the customers, and if you are black (she is) or asian, she is particularly rude. I've seen her yelling at nervous old Vietnamese folk who obviously don't speak English well. If a big black woman, while barely looking up, yelled at you in a foreign language, would you know what she meant was, "sit right here and I'll be with you in a moment". No eye contact. No pointing to indicate she was talking about the chair. Ive seen her telling young black men to sit and be quiet (when they are doing nothing wrong). Once when she read my name wrong on the list they ask you to sign in on, she mispronounced my name, by adding in some phantom letters. (I am a trained draftsperson and would challenge anybody to print more clearly than I do) When I corrected her, with utter contempt in her voice, she said, "I read it this way". I said, "well. I read it THIS way because that's the way I spell my name. I just read the letters that are on the page and try not to add any for posterity". Overhearing us, the half dozen people in the waiting room burst into laughter at her actions and my comment. She told me she was "just trying to do her job" and that I had an "attitude problem". I told her, "it's not my job to have a good attitude, it's yours".

She told me that I could only pick out the frames they offered. Cheap, flimsy, and ugly frames. You are NOT allowed to purchase your own frames despite what she told me previously. This policy costs taxpayers more and limits choices for the wearer. But boy does it give her joy to tell you you have no choice.

I once requested a copy of my eyeglasses prescription (to use at a reputable optician) and she told me I would have to get a note from my doctor to release it. Take that in, I need a note from my doctor to get my own personal medical records. That's not a mistake or even misinformation. That is a blatant lie and is actually illegal to deny a patients request for their records.

This woman runs the eye clinic like she's doing us a favor and resents the people that show up for service. I have been going here for years and have never been in the eye clinic without her doing or saying something that made me question her position or her ability to do her job as a customer service representative.