Unfortunately we had a poor experience from beginn...

Unfortunately we had a poor experience from beginning to end renting from Case and Associates at Raintree Apartments in Wichita Kansas, we scheduled and appointment to sign our daughters lease for 11:15am ,upon arrival the manager stated they didn t know about the meeting nor did they have the paper work ready to go. I shared our meeting confirmation with them and they seemed put out by the whole thing. We went ahead and signed the lease as this was one our daughter could afford; While inspecting the Apartment it was found to be very dirty to include mold in the shower, 3 dimensional dust on the vents as well as the refrigerator, the carpet had not been vacuumed, The bathroom floor had a soft spot to the point it was spongy and many more things we had two pages of findings, they addressed some but handled the cleaning. Now we come to moving out at the end of our daughters lease; our daughter informed the office of her moving out and asked if a verbal was sufficient while I. The apartment offices. The staff informed her the notice was good and it was notated on her account, our daughter followed up again to schedule the exit walk through and verify the notice was good and they said just let them know 15 minutes in advance for the walk through and everything was good to go. Well today we go to do the walk through and the manager says we didn t know anything about the move out and the notice has to be given in writing? What? And as per the lease agreement yes it does. We informed him the staff was notified twice and they stated it was noted and we were good, now we are being told our daughter owes another months rent losses her deposit and will have to pay the electric for the remainder of the month, we asked if we could speak to the managers employee who said we were good and he stated it will do no good as per the contract a written notice is needed even though we were previously told the notice was noted and we were good. He said it was a he said she said. I did ask why his staff didn t say or remind my daughter that a written notice was needed in addition to the verbal notice twice this would be consider just as good customer service, he had nothing to say.

In closing and unfortunately Case has some of the prime locations for apartments in Wichita but if you can avoid renting here I would. Very poor customer service start to finish , no ownership with agreements their staff make or agree to (move out notice) and unwillingness to work with you even after you understand their position and ask them to understand yours and the agreements made by there office staff.