One star.

One star.

I have twice bought an item and had it shipped.

The first time it arrived incomplete and useless.

The second time it did not arrive at all.

I have provided them with documentation showing
A) they acknowledge receiving the item
B) they acknowledge packing the item
C) I did not receive the item in my box

And still they are relentlessly stalling to buy and ship a replacement item. They also refuse requests to escalate my concerns to a manger.

So extremely disappointing for an organization I placed my trust in. Accidents happen - that s life. However refusing to quickly remedy repeated serious and forcing me to spend hours fighting with them is not excusable.