Stephen Harwood

Review of GreatArt

"They were not only unwelcoming and unfriendly, th...

"They were not only unwelcoming and unfriendly, they were extremely aggressive."

Avoid! I ordered some items 'click and collect' by email on 18th March, then, a little concerned I may have left it a few days, I emailed again on the 25th March to say I hadn't forgotten and would be in today. The email was acknowledged.

Unfortunately, when I went along this afternoon to collect the items, I had the misfortune to be greeted by an extremely rude member of staff at the shop in Kingsland Road.

I said I was there for a collection and said my name; I was told that wasn't sufficient, and was asked what the items were, which I answered. The staff member then asked for an order number, which I had to look through my emails for. They were clearly rather irritated by me and did not hide their impatience.



I was made to feel as though I was being a nuisance, and that I was in some way causing a disruption. They were not only unwelcoming and unfriendly, they were extremely aggressive. I was rather shocked by their stance towards me.

A small point, the emails confirming the collection could have said items will only be held for 24hours... or 'please have your order number ready', nevertheless this does not in any way excuse the behaviour shown towards me this afternoon.

I only hope there is some training Great Art can give the person concerned so that nobody else has to spend an afternoon feeling they have been treated badly, and left wondering why, as I have today.

What should have been a simple, pleasant transaction was instead deeply unpleasant. By way of contrast, a collection I made earlier in the week from Atlantis was an entirely different experience - charming staff, welcoming and efficient. I know where I'll be going in future.