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Nancy Eckhoff

4 years ago

My initial apt with was Stephanie. That went extre...

My initial apt with was Stephanie. That went extremely well. She listened to all I had to say and recommended some tests. I go in for a scheduled test and Dr. Francisco Valdivia came in the room and WOW! Talk about no bedside manners. He looked at the documention and tesst I provided from other Neurologists. So if he wasn't going to perform the test, why was I asked to come in for the test? I DID NOT COME into your office and expect to hear you say "I know that dr and he's good". Franciso, have you ever heard of anyone wanting a second opinion? My systems have worsened. I told him about my concerns with the medication prescribed (had an extermely bad reaction with this medicine previously). I was told to take them - no problem and followup with your primary care dr. No follow up with you??? I'm going to you as a "specialist". YOU should want your patients to follow up with YOU. I was speechless and apt was over.
Now obviously I don't have an issue with your ethnicity because I had scheduled an apt with you. I must say though if you can't speak English enough so I could understand, you should have some patience with me when asking you to repeat your question. WHAT A WASTE OF MONEY AND EFFORT.
I'm asking for my copay to be returned and my insurance not billed. This was NOT an office visit. I fell that you knew ahead of time you were not going to the the test. If this is not handled in this manner, I'm going to contact the state of Arizona. I am not going to take this medicine b/c of previous reaction, but I'd like you to know that if I did (after telling you and your staff that I was scared), and had the same reaction, I would hold you totally responsible.
Now, I do not want to hear from the employee in the back replying to me to call your office...you care. YOU CALL ME and refund me my copay and do not bill my insurance.
I strongly do not recommend this doctor and wish I had read reviews and the FB reviews before I had booked an apt.

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