The three star is for the baked goods. I order fro...

The three star is for the baked goods. I order from here because it's a woman founder and some of their baked goods are very well made, simple comfort, not overly decorated. For NYC bakery the price is reasonable to be fair rent is high! Now customer service is alright, they do their job but not above and beyond, except for one young dark skin lady <apology I don't know her name, four stars>; possibly works Friday afternoons. She is professional and kind, especially when her colleague was less than. I am glad someone mentioned the Latin gentleman, he might be a manager but he is always so unwelcoming grumpy and once downright rude, thank goodness his colleague jumped in. Almost wasn't planning to return after last year. But I do like some of their baked goods and I recommend you try the apple turnover, their pizza breads, lumcan any new items. After Easter it will be my last visit for personal reasons but I want to give their Easter cake bread a try. They also make special holidays goods and challah on Fridays.