I am trying to contact the Eye Clinic, generally k...

I am trying to contact the Eye Clinic, generally known to the world as optometry but in the VA system is the Eye Clinic, and the VA website only has a general number for the hospital. I called it and got transferred outside of the VA some how. I called back and the operator simply put me on hold and apparently forgot about me because I was on hold for about 10 minutes before I hung up. So I Google it and it gave a number that was for the wrong department. But the guy I talked to searched for the number in his directory and could not find it. He took my name and number and told me that he would run down stairs and ask them for their number and call me back, I really appreciate that. This is a failed system that is running on life support.