Aladdin Shaheen

Review of Huawei Canada

Totally not recommended, stay away from huawei dev...

Totally not recommended, stay away from huawei devices, horrible devices technical support and services I wasted my time and money , I had a tablet which is still under warranty bought 5 months ago from the time of writing this review, the device is no longer charging so I called the technical support and they collected my info and sent me carrier stamp to package and send the device to be fixed. after 10 days I didn't receive any calls or emails I called them following up was Friday, they said it is in the way yiu should have it by Monday , if you didn't call us back , I didn't receive the device so I called them and luckly the same guy respoded my call for the first time answered my call and said he remembers me, he apologized and said he escalated it and some one from another department will call me. no one called after couple of days I received an email from future tel with quotation of $185 + tax ESTIMATE REASON
PHYSICAL DAMAGED - MAINBOARD (CHARGING PORT), $35 ANALYSIS/SHIPPING &
HANDLING FEE APPLICABLE IF ESTIMATE DENIED OR NO RESPONSE RECEIVED, YOU ARE
VOLUNTARILY RELINQUISHING YOUR DEVICE IF THERE IS NO RESPONSE/PAYMENT REC/D
WITHIN 30 DAYS , after more than 7 calls and also called headquarters in Markham's and no actual help , I asked to speak with complaint department but they said they don't have.
To get back my device I have to pay the 35 in unscure way by giving my card details to an someone that I know nothing about him, but there are no ways to get your hijacked device without paying this fees , don't be foolled by thier nice voice in the call centre as no actual help, I wish you read this review before deal with them