Samantha Ricketts

Review of MedExpress Urgent Care

Do not visit this MedExpress for a COVID test!

Do not visit this MedExpress for a COVID test!
We made an appointment and still were not seen for AN HOUR after our appointment time.
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They only take appointments the day of - which is their policy since they are not a COVID-only testing location. Fine. I called in the morning (the phone lines were busy for 1.5 hours) and made my appointment for 3:30pm. She asked what kind of vehicle I would be arriving in. When I got there, the signs say to call the phone number. It was busy again. After 5 minutes of the line being busy, we went inside. (We have no symptoms of COVID - we were getting tested only as a precaution to seeing immunocompromised family members.) They told us to go sit in our vehicle and call the number. I said "The lines have been busy. Now that you know we're here, do we still need to call?" "Yes."
We finally got through to the receptionist. She said someone would call us shortly to go through triage and get our info. We were waiting for 45 more minutes. My fiance called at 4:23 to complain about how long we were waiting. Someone called back at 4:27 and we were finally taken inside.
Once inside, the procedure was quick and they were very friendly and nice. But save yourself the hassle of busy phone lines and go to a MedExpress with a more efficient procedure.