I am currently a disability worker and I took a cl...

I am currently a disability worker and I took a client (5 year old boy) for a swim and play. I have never been more disappointed in the quality of staff.
I watched as a staff member came up to my client in the pool and literally grabbed his kickboard of him and walked away with it as it was the pools property but yet it was l left on the side of the pool abandoned in the first place. Instead of asking this young child if he could please have that back, just snatched it out of his hands. I went up to speak to the life guard who did this and he rolled his eyes and walked off. I made a formal complaint at the front desk but they seemed highly disinterested.
Along with that there were two female life guards whom were standing around talking and then eating icy poles when they were suppose to be watching children keeping them safe.
Great facilities but by far the worst encounter I have had with staff. I will not be returning.