WARNING TO ALL; EVEN OLD CUSTOMERS AS I WAS! PLEAS...

WARNING TO ALL; EVEN OLD CUSTOMERS AS I WAS! PLEASE READ.

The Sprout has moved to Buffalo Grove, which pretty much says all it needs to say as far as how they've changed in quality. Poor quality by shady people in a horrendous town. When it first opened in Wheeling it was exciting to have a fresh, clean, Vegan food establishment. The prices have always been a bit high but you used to pay for quality. Over the years there, they sort of ebbed by but it was never bad enough for me, my friend or family to stop going. The addition of meal plans seemed great too.

Well, let me WARN YOU NOW! I made the mistake of ordering a meal plan. First off; I spoke to them before their revamping of a site and moving locations. They did not inform me they'd be running specials for new meal plan customers and also charged me for asking for a few substitutions, which I came to learn that if purchased online, I would have gotten for free. So they overcharged me and refused to credit any sort of difference in compliance with their ads.

Second, when I arrived to pick up my order, NO ONE WAS WEARING ANY MASKS or PPE, including the Owner who walked back from the Kitchen! I said something about this as that's deeply disturbing and dangerous to me and she told me that "they didn't feel they needed to all the time. And we do so when we feel like it." Now, again, I understand why they moved from Wheeling where I'm sure it's properly enforced and they can get away with such behavior in Buffalo Grove but I still find it unacceptable. Their unmasked children were even running back and forth from the kitchen. Who knows how many unprotected people breathed, coughed, etc over my food and yours.

Third, the size of the meals are ridiculous for the price. Years ago they were quite ample but now you are playing past premium for something the size of a TV Dinner.

Never again will myself, friends of mine, family or colleagues patron this establishment. The quality has gone beyond downhill and their rude and flippant attitude towards safety and customer service is enough for me. I would rather use a delivery meal service than ever waste my time or my money here again. I suggest you do too. Save yourself some aggravation and possibly a disease.