I have been a customer of Earl Stuart Toyota since...

I have been a customer of Earl Stuart Toyota since 2012. Steve Goldberg has been the Service Adviser I have dealt with and he is excellent. I also had body repair work done once and the body shop at this dealership is also excellent.

However, the reason I only gave this dealership a three out of five star rating is because for the last few years now I have noticed marks and scratches (not dents) on my car when I get it back after the dealership has serviced or performed mechanical repair work on it that I have had to compound out.

In addition to this, I once had damage to the inside my vehicle after work was performed that the dealer had to subsequently repair.

And I am apparently not alone when it comes to getting a car back damaged. Another customer told me that they too received their car back with damage. They said they got their car back with a dent in a door that was not there before. This customer said the door was repaired by the dealership, but like me they also say this kind of stuff should not be happening.

In addition to this, is how long it can take to get service performed. It took 3 hours to get an oil and filter change and tire rotation. That s it and all that was done except for the routine check of the car. When you have an appointment this should take no more than 1 1/2 to 2 hours at the absolute most. Then it took another 20 to 30 minutes for the car to finally be brought up to the customer pick up area.

To top it all off, after leaving the dealership and while on my way home, I got a call that I should come back to the dealership because the Tech who worked on my car was not sure if he tightened the oil pan bolt all the way. Really?

While all of the Earl Stewart Toyota employees are always courteous, respectful and seem to want to be helpful, the actual handling of customers vehicles needs a lot of improvement. Customers should not have to deal with damage to their vehicles after having service or repairs done. And the work performed should be performed in a more reasonable amount of time.