anna johnstone

Review of Brent Weatherall Jeweller

If I could give 0 stars I would. Wow I got a watch...

If I could give 0 stars I would. Wow I got a watch strap replaced from here not less than a month ago for my dress watch $70. By the time I got home the strap had come out and was not the correct fit for the watch. Next time I was in town I took it back (I live an hour from Dunedin so can't take it back ASAP). They 'fixed' it but again the same thing happened at the other end of the strap. Once again I took it in as this time the watch strap was also damaged. May I add that this is a dress watch and I have only ever worn it 4 times since the strap was replaced and they accused me of damaging it. THE WATCH STRAP IS OBVIOUSLY INCORRECT FOR THE WATCH with the issues I have had. Oh and then they said I damaged the pin - how I have no idea but they seemed to know it all and didn't want to hear my side of the story (perhaps the jeweller did as it was at the end that was the first to be fixed)! Absurd as I only ever wear it to special occasions and do not wear for everyday use. They kept going out the back to talk to the jeweller and not once did 'he' come out and hear my side of the story. So disappointed with the lack of care, follow up or interest in this issue. Lets just say you have lost a customer and I SHALL NOT be recommending to anyone or using as the family jeweller - the complete opposite - horrible disregard for customer and treated very poorly. Disgusted. You didn't even try and remedy the situation or offer any alternatives.