Jessica Schobert

Review of Tansky Sawmill Toyota

Was all set to buy a used 2011 RAV4 Limited, fully...

Was all set to buy a used 2011 RAV4 Limited, fully loaded. I had arranged to finance half the car and paid a $500 deposit. So far so good, and the people at Used Cars were a joy to deal with up to that point.

Fast forward two days: I was all set to pick up the car and I show up at Used Cars, very excited. I then find out that at the time that I:

1) Test-drove the car
2) Paid the deposit
3) Arranged for a loan,

that the car had already been sold. Somehow, this fact had been overlooked until the night before I was set to pick it up. As if the oversight weren't enough, I was not given the courtesy of a phone call: regardless of the time of night, it would have been better to find out in advance, not at the time I show up to pick up the car. Obviously, I did not get the car, and while I got my deposit back, I found the stumbling answers and complete lack of information as to HOW this happened, let alone the fact THAT it happened, incredibly unprofessional. I would be willing to continue using Tansky for my service (I have since found a car through a different dealer) but I will likely NEVER attempt to buy from here again, unless communications between sales personnel and the New/Used dealers drastically improves.