Really good products. At the same time returns & r...

Really good products. At the same time returns & repairs are such a hassle and they don't stand by their quality in my honest opinion. It takes weeks to ship them returns (send to US then internal transport to Canada) then it takes another month until you even hear back from them. Then they claim its not a quality issue and repair is not possible and offer you discount on a new product (ecological footprint?). For me a reason to not buy anymore. Patagonia has much more customer & environmental friendly policy and truly stands behind their quality..