9 days of waiting for a product, that is, over the...

9 days of waiting for a product, that is, over the 1-5 business days of shipment, the term assumed by the firm. The product arrives but is incomplete. The courier explains that's how he got it. Sun, send email to ideall and await a prompt resolution. Their first reaction that I should have checked. It is clear that the product left idealo incomplete. I did not have a minute to check the bag / package / package and see that there is no accessory for the sink. I'm very curious how they will actually solve the problem. So far, I have somehow suggested that I return the product to the hell in the storehouse in Dragomiresti, at my expense, and the "deposit" would probably be made under these conditions not at full price but at full price - 1 accessory. Tough communication with them, the incompetent call center, the main reaction and learning by heart is to send them an email and "you will get an answer." Wait. For now, my impression is a star to two ... Depending on how I resolve, I will review my review. Update1: I was contacted to contact the provider. Update2: I received the missing piece, but not the delivery address but the billing address. It's OK and so ... I'll see if it's okay and come back. Update3: The package is now complete. Another life! May!