When you make a reservation you should be able to ...

When you make a reservation you should be able to get the room that you reserved the 1st day and not the 2nd day. I reserved a handicap room the one we're in now is handicapped but there's no bench in the shower there's no chair to sit on in the room no signed for maid service or room service whatever you wanna call it. Definitely not the best impression for the 1st time visiting. But I must say the food is definitely good.