Summary: the service was exquisite. Every employee...

Summary: the service was exquisite. Every employee was friendly and willing to assist you. As you check in, they offer you water and ask you personal questions in an attempt to soften the mood and bring customer service back to what its meant to be, about you. However, the stay was not perfect and hence the reason for fewer stars.

Check-in: amazing, fast, and I felt welcomed and unique. They have really nailed it on the head with their employee training and ambiance for the check-in process.

Atmosphere: as it was the holiday season, Christmas tress, Santa, and lots of lights adorned the multiple lobbies and public areas and brought a special feeling to the stay which I appreciated. Its a historic hotel in a perfect location, so everything works perfectly together.

The Room: it was just the right size. The closet and desk are in a nook while the bed has ample space around all 3 sides. A small sitting chair and a tv and dresser adorn the opposite side. The window was facing away from union square but towards the Westfield shopping mall, so it was still a desirable skyline. The bathroom tub was small and outdated but overall it was a nicely appointed bathroom, but the sink was very small.

The Bed: heavenly, not much else to say but clean and comfy.

The Cons: the bathtub did not drain properly so we stood in water during our shower, but for a one night stay I decided not to trouble them with it while we were in the room so I let them know as we checked out. The stickers on the bathroom mirror were peeling off, which I felt should be removed or replaced once they get to that point. The really major issue (as the prior things are all minor) was the noise, we could hear everything in the room next door and they decided to have about 12 guests over in their small room for about 4 hours. We had to go down stairs and security had to approach them. However, they still continued to have loud conversations and make a fuss till way past midnight.

In the end: it is the perfect location and feels charming but if the walls are too thin it makes it hard to want to stay at this location again, I believe it came through the adjoining door as we could not hear that much coming from the halls. For this reason, I have given it a 4 star rating, most hotels would probably get 3 stars but the location, service and ambiance make up for the noise.