Shopping weekend in London

Shopping weekend in London
We arrived on Sunday morning to do the Shekin we came across a person who was not at all pleasant or smiling and who seemed disorganized I booked 2 rooms with difficulty to find the 2nd room she gave us no information about the Hotel nor access to my room bef we speak English and French at no time she made the effort to try to speak French what a pity
Nothing to say on the chanbres by air conditioning very difficult if not clean and all in accordance with the expected perstation

We had a very pleasant time at the bar we were surprised by two wonderful people who also speak French a real little ray of sunshine
We also had breakfast even if it is not included in the other Food nothing to say and clean
For the reception it's another sad lifeless story we are quickly asked what we want to drink and hop gone we just throw us (((self-service)))
Within 10 minutes they brought us the bill and immediately asked to pay when we had not even had time to swallow anything.

Note departure nothing to say smiling and very pleasant and very polite person
Thank you
To you