I ve had the worst experience with this hotel!

I ve had the worst experience with this hotel!
I made reservations for a weekend stay, I ended up having to leave a day early. Needless to say, I was not refunded for the night I did not stay. The hotel informed there was nothing they could do about it, since I had booked through Priceline. $200 down the drain!
I was also still charged for valet fees for the second day I did not even stay! The Kimpton claims they have no way to verify that I checked out a day early? Which I don t understand how this is possible considering I personally went down to the front desk, and handed them my room key, when I checked out. How is this information not in their computer systems?
It all sounds sketchy to me.
Maybe the staff decided not to check me out of my room, so one of their friends, or themselves could occupy the room that last day?
Either way this is ridiculous.
Of course the hotel has done nothing to make this better, and hasn t even contacted me back, like they claimed they would.
Also, my credit card was double booked through Priceline. Now I have charges for two separate rooms, one of which I didn t even stay in. The Kimpton hotel is doing nothing on their end to get my card refunded the $400 from the second booking!
The hotel itself is nice, but be careful, make sure you get a statement, receipt, and comfomation numbers from the hotel. None of which were offered to me during check in/ check out.