Sarah Sprabary

Review of Killian Property Management, I...

Honestly not sure where the poor reviews are comin...

Honestly not sure where the poor reviews are coming from? I've been living in the Pinecrest apartments for about five months now and have never had any problems with management. On the rare occasion that we've had to put in a maintenance request it has been resolved either the same day or the next. Any time we've had a complaint about noisy neighbors we've always recieved a response within a few hours, and they always follow up once or twice afterwards to make sure everything is okay. When we were looking for a unit to move into Andrew showed us three different units, as the unit we were planning on renting was still occupied, and we ended up liking one of the upstairs units that was move in ready and had some newer fixtures, even though we had to wait another month to move in. He offered to hold the unit for us if that was the one we wanted, and he did. When we did move in I had an absolute horrible time getting our internet set up, and explained to Andrew that apparently the issue was that the previous tenant never shut their services off. He personally got on the phone with them (which if you know Frontier, customer service is no picnic) and went out of his way to help the process along. He has always been very kind and professional with us from the beginning. As for the no shaking hands thing, I don't understand why that upsets some people. But I work in a doctors office, so maybe I just get it a little more. I've dealt with Andrew every step of the way and I appreciate that I'm not dealing with some huge office/company where I'm going to get lost in the shuffle and passed around from rep to rep. The reason I chose to rent from them is because my sister did and she highly recommended them as well, and I (so far) have not been disappointed. If you want an easy going, dependable, and responsive management company, then this is the one.