Brought a food processor yesterday and part of it ...

Brought a food processor yesterday and part of it is not working so just phoned for help, the girl i spoke to was so unhelpful i expected her to say tough !! i asked for the part to be sent to me she said NO ive got to take it back to where i brought it from its not local to me but she insisted thats what i have to do. most unhelpful and will not be buying anything from the hairy bikers range again and dont recommend there products.